A: This message is displayed when:

1. the Email you typed does not match your account, or;
2. you haven’t yet Signed Up for an account with the Email you typed, or;
3. the password you typed does not match the password for your account, or;
4. your account is locked.

Try the following:

• be sure that the Caps Lock key is not on
• be sure your Email is typed correctly
• be sure you are entering your password exactly the same as the last time it was set
• use the Reset Password feature

A: This message is displayed when:

1. you do not have the appropriate permission to access the specific page, or;
2. you are attempting to access the Provincial Education Directory using an Alberta.ca Account.

Try the following:

• confirm your account permission(s)
• login using your staff account and not an Alberta.ca Account.

A: From the Sign In page, there are two options. The first option is to make use of an existing account and password by clicking the Google or Microsoft button at the top of the sign in page. The second option is to enter your email and select the option that reads "I'm new, sign me up" and then click the "Sign Up" button.

A: When you are logged into your account, click on the “Edit” link to the right of the "Sign In Email Address" field

A: When you are logged into your account, click on the "Make this my sign in email" link to the right of the “Alternate Email Address” field

A: When you are logged into your account, click on the "Change my password" link to the right of the "Password" field

A: You are able to send a password reset link to an alternate Email address if you had previously added an alternate Email address.

A: When you are logged into your account, click on the “Edit” link to the right of the "Screen Name" field

A: When you are logged into your account, click on the "Add an alternate email address" link to the right of the “Alternate Email Address” field

A: When you are logged into your account, click on the "Edit" link to the right of the “Alternate Email Address” field

A: When you are logged into your account, click on the "Delete" link to the right of the “Alternate Email Address” field

A: Yes, you can use your Alternate Email Address to sign in.

A: If you enter an incorrect password 5 times in a 30-minute window; the account is locked.

A: No, once an account is locked, you cannot sign in until it is unlocked.

A: No, there is no message indicating your account has been locked. The following message will be displayed: “The email or password you entered is invalid.” This is a preventative measure so that no one else can type in your Email address and discover that you have an account.

A: There are two ways that your account can become unlocked. First, your account will become unlocked automatically after 15 minutes of inactivity on the account. Secondly, you can use the “Reset Password” feature to immediately unlock your account.

A: Go back to the Sign In page and click on the “Forgot your Password? Click here.” link. You will receive an Email with instructions and a link to reset your password.

A: The Education Account website supports the same browsers as those listed on the Alberta Education website's Minimum Browser Versions section.